CJ P & V | OFFICIAL REFUND & EXCHANGE POLICY

1. OVERVIEW OF SALES POLICY

At CJ P & V, we specialize in high-precision mobile repair parts, technical accessories, and specialized vape hardware. Due to the sensitive nature of these electronic components and hygiene-regulated products, all sales are final. By completing a purchase with CJ P & V, the customer acknowledges and agrees that we do not offer monetary refunds (cash, debit, or credit) under any circumstances. Our commitment is limited strictly to an Exchange-Only protocol for qualifying items.

2. THE 5-DAY MANDATORY CLAIM PERIOD

Time is of the essence regarding electronic and mechanical defects.

Customers are granted a window of 5 calendar days from the date of purchase/delivery to report any discrepancies, damages, or manufacturing faults.

Once this 5-day period has elapsed, CJ P & V is released from all liability, and no exchange requests will be entertained, regardless of the condition of the product.

3. DAMAGE AND DEFECT CRITERIA

An exchange will only be initiated if the product is proven to be defective due to a manufacturing error or damage sustained prior to the point of sale.

Pre-existing Damage: Physical damage to the product that was present at the moment of unboxing.

Manufacturing Defect: Internal technical failure that prevents the device/part from operating according to manufacturer specifications.

4. STRICT PROHIBITION ON "USED" OR "INSTALLED" ITEMS

Our "No Refund" policy is strictly enforced if a product shows any sign of use.

5. THE INSPECTION & VERIFICATION PROCESS

Before any exchange is authorized at CJ P & V, the item must undergo a rigorous inspection:

Technical Evaluation: Our staff will inspect the item for "User-Induced Damage" (UID).

Comparison: We check the item against our internal stock serial numbers and warranty stamps to ensure the part originated from our store.

Resolution: If the fault is verified as a factory defect, we will provide an identical replacement. If the specific item is out of stock, we will offer a replacement of equal value or a store credit note.

6. EXCLUSIONS FROM EXCHANGE

For the avoidance of doubt, the following scenarios are not eligible for exchange:

Compatibility Issues: Choosing the wrong model (e.g., iPhone 13 screen for an iPhone 13 Pro).

Accidental Damage: Items dropped, crushed, or exposed to liquid after leaving the store.

Preference Changes: Deciding you no longer like the color, style, or flavor of a product.