Age Verification

Third-Party Age Verification

To comply with UK law and industry regulations, we use third-party digital age verification services to confirm the age of our customers.

When you place your first order, we will verify your details (such as your full name, date of birth, and billing address) using a trusted digital age verification provider. This process checks your details against official data sources, which may include:

1. The electoral register
   
2. Credit reference records
   
3. Other public and official databases
   

This process does not affect your credit score and leaves no visible footprint on your credit file.

Seamless Verification (No Action Required)

Approximately 85% of customers are verified automatically in the background, with no action required.

If your details match available records, your order will proceed as normal.

When Digital Verification Is Not Possible

In some cases, we may be unable to verify your age automatically, even if you are over 18. This can happen for reasons such as:

1. You have recently moved address and are not yet registered on the electoral roll
   
2. Your credit records have not been updated with your current address
   
3. You have recently changed your name (e.g. marriage or deed poll)
   
4. Your order details do not exactly match official records (e.g. entering Ben instead of Benjamin)
   

If this occurs, we may request additional proof of age, such as a valid photo ID.

Manual ID Verification

If required, we may ask you to provide photo identification, such as:

1. Passport
   
2. UK Driving Licence
   
3. PASS-approved ID card
   

Any documents provided are handled securely and used solely for age verification purposes.

“No Verification = No Dispatch”

If we are unable to verify your age:

1. Your order will not be dispatched
   
2. Your order may be placed on hold or cancelled
   
3. Any payment taken will be refunded where applicable
   

No age verification means no delivery — no exceptions.

Proxy Purchasing / Buying for Minors

We strictly prohibit proxy purchasing, where an adult attempts to buy products on behalf of someone under 18.

If we suspect an order is being placed for a minor, we reserve the right to:

1. Cancel the order
   
2. Refuse future orders
   
3. Withhold dispatch pending further checks
   

Attempting to purchase products for a minor is illegal and may be reported where required.

Ongoing Account Verification

Once your age has been successfully verified:

• Your account will be marked as Age Verified
  
• You will not need to complete verification again
  

The only exception is if you update key personal details (such as name, address, or date of birth). In these cases, we will carry out a new verification check to protect your account and ensure continued compliance.